**ATTENTION ALL GUESTS**

NO requests for specified pick up times or future dated orders are honored. Every order will be in process to fulfill once received.

(Effective Tuesday – March 7, 2023 at time of PICK UP)

For the protection of our guests we will be taking extra precautions when handing out online pick up orders. We truly appreciate your cooperation & understanding in this matter.

• Please present the card used for purchase as verification

• We may require ID if the back of your card is not signed

Friendly reminders:

• Please head in to pick up your order after about 15-20 minutes of submission. For 5 plates or more, please allow about 30-45minutes to fulfill your order. Prep times vary depending on Low/High Business Volume.

• No text reminders will be sent so please head to the pickup counter for your order with your credit/debit card for verification.

• An 18% service fee will be charged for all orders with 10 or more plates at the time of pick up.

• Upon Pick-Up, we suggest you check your order thoroughly in store. If any plate and/or order does not reflect the original ticketed order, or it is not up to quality standards, we will be happy to remake the plate in exchange for the wrong plate. Plate exchanges and/or refunds must be made in-store, on the same day of purchase and items must be returned at least 85% full. 

*Not all requests may be possible and charges may apply for special requests.

*We are proud that our food is never frozen or microwaved and is made fresh daily so we apologize if we run out of something you were looking forward to.

*Due to our limited kitchen size, all items including our Gluten Free and Vegetarian Items are prepared and cooked using shared equipment so cross contact may occur. Please notify us of any allergy concern.

*The consumption of raw or undercooked eggs or meat may increase your risk of food borne illness.

 *Our food is packed with sauce and flavor so use caution when transporting to reduce spills as Roxy’s is not liable for spillage, stains, and accidents.

*We also reserve the right to refuse service.